Please note that due to the unique nature of the Drop Auction, refunds will not be issued for changes of mind, unless FAULTY. Once a purchase is made, it is considered final.

By participating in the Drop Auction, you agree to these terms and conditions.

If the product you received is faulty or defective, you are entitled to a full refund on the product from the Retailer you purchased from (subject to certain criteria being met) under the Australia Consumer Law.

You may be asked by the Retailer to provide further information to support your claim to assist them with their assessment of the goods. In addition to your rights in relation to faulty products, and subject to the restrictions set out below.

If the product is confirmed to have a defect, the Retailer will replace or repair the product or refund the price of the product to your original payment method, as appropriate. If the product is found not to have a defect or deemed out of warranty, we'll contact you to determine whether you want to dispose of the product or return the product at your expense or the Retailer may offer an option to repair it at your expense.

It does not constitute as a defect if, in the Retailer's reasonable opinion, a product has become of unacceptable quality following the sale, due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.

To ensure returns are assessed and processed swiftly please contact us as soon as you receive the item and realise it is at fault and we’ll let you know about the next steps.  

Once determined the return is in compliance, the Retailer will either:

Please contact customer support at [email protected] and we'll be able to help. Let us know your order confirmation number so we can provide you with a quick resolution. You might need to provide some photos of the faulty product. 

You will receive a confirmation email from us within 24 hours confirming we have received your return request.

Depending on how you sent your order back to the Seller, please allow up to 10 business days for this to be received and processed. We will keep you updated when your return has been received. It’s a good idea to get a tracking number at the post office so you can see your parcel's progress.  

We encourage you to obtain a tracking number when sending your item back so you can stay up to date with its progress. Please allow up to 10 business days to reach the Seller depending on where you have sent it from. Each Seller has their own returns process so their processing times may vary. Ditybit can contact the Seller directly on your behalf if this time has been exceeded.

The order amount minus any delivery and shipping costs will be remitted back to the account/card details you paid from. Please allow 2-5 business days for this to appear in your account once your return has been received and processed.

Large items like TVs and furniture are a bit harder for you to post back! Get in touch and we’ll tell you what to do with bulkier returns.

Items that are unworn, unused, in original packaging are only available for return within 30 days of your order being placed. There are some exclusions and conditions, see above for full returns policy for more information. Likewise, some of our Sellers have different or specific return conditions. It is important to check the product page for this information before finalising your order. 

This may be emailed to you, depending on how your order needs to be returned. We will send you an email outlining instructions.

Yes, in most cases you pay for the cost to return your item, unless it is faulty.

Yes, in many cases you can. Follow the returns process and select ‘exchange’ in the returns form. Otherwise, get in touch with us if you need help.

There may be some retailers we work with that cannot offer returns, for example for hygiene reasons or sales items. You may still be eligible for an exchange, so best to speak to us and we’ll see what we can do to help.

Oops, let’s get this sorted for you straight away! Please contact [email protected] and we will help get this resolved ASAP.

If at any time you are unsure or have a question, please contact us at [email protected] with your order number and we'll get back to you ASAP. Some of our retailers have different returns policies so it's important to check the individual product page.